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Overview

Item #: 1053
Title: Customer Care: How to Enhance Your Service Skills (1053)
Provider: Care2Learn
Author: Mark Kremen
Author Mark Kremen

Mark is a co-founder of Training Unlimited, a management and training consulting organization based in Bradley Beach, NJ. He currently serves as a senior learning partner, where his focus is on motivational speaking, developing and facilitating professional development programs, and performance consulting.


Prior to founding Training Unlimited, Mark had over ten years of management and leadership experience within the training and human resources fields supporting the banking, financial services, health care and entertainment industries.

He holds a Master of Science degree in industrial/organizational psychology from Radford University and a Bachelor of Science degree in psychology from Longwood College, both in Virginia.

Mark is the certification director for the Jersey Shore Association for Human Resources, and holds memberships in the Society for Human Resources Management (SHRM) and American Society for Training and Development (ASTD).

Price: 98.78
Credit Hrs: 3.00
Level: 1 - Introductory
Rating: (28365 Reviews)
Features Audio Mobile Ready

Description

This is an Introductory Level course. Customer Service is often assumed to be just fine, especially our own? But is it? This comprehensive review of our customers, directed to the healthcare professional will remind you of so many different areas we need to be aware of. How are your listening skills? What kind of experience do your patients have in your facility? What about your families? Visitors? Our success depends not only on the quality of our professional skills but also (sometimes even more so) on the way we treat the customer! 
 
Disclosures:
There is no conflict of interest or...
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Learning Objectives

  • Identify customer needs and list components of the Customer Care Service Model.
  • Examine the elements of customer service and its importance.
  • Explore effective communications skills.
  • Discover effective skills in dealing with difficult people.
  • Define effective telephone communication skills.
  • Examine ways to apply the skills presented in the course.

Applies To:

AK - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation KY - Registered Nurse General ) ( 3 credit hours ) Accreditation NY - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
AK - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation KY - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NY - Occupational Therapist General ) ( 3 credit hours ) Accreditation
AK - Occupational Therapist General ) ( 3 credit hours ) Accreditation LA - Audiologist General ) ( 3 credit hours ) Accreditation NY - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
AK - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation LA - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NY - Physical Therapist General ) ( 3 credit hours ) Accreditation
AK - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
LA - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation NY - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation
AK - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
LA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NY - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
AK - Registered Nurse General ) ( 3 credit hours ) Accreditation LA - Occupational Therapist General ) ( 3 credit hours ) Accreditation OH - Audiologist General ) ( 3 credit hours ) Accreditation
AL - ALF Administrator General ) ( 0.75 credit hours ) Accreditation LA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation OH - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
AL - Audiologist General ) ( 3 credit hours ) Accreditation LA - Registered Nurse General ) ( 3 credit hours ) Accreditation OH - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation
AL - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation LA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation OH - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
AL - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation MA - Audiologist General ) ( 3 credit hours ) Accreditation OH - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
AL - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MA - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation OH - Occupational Therapist General ) ( 3 credit hours ) Accreditation
AL - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation MA - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation OH - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
AL - Occupational Therapist General ) ( 3 credit hours ) Accreditation MA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation OH - Physical Therapist General ) ( 3 credit hours ) Accreditation
AL - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MA - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation OH - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation
AL - Registered Nurse General ) ( 3 credit hours ) Accreditation MA - Registered Nurse General ) ( 3 credit hours ) Accreditation OH - Registered Nurse General ) ( 3 credit hours ) Accreditation
AL - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation MA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation OH - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
ANFP - Certified Dietary Manager General ) ( 3 credit hours ) Accreditation MD - Assisted Living Manager General ) ( 0.75 credit hours ) Accreditation OK - Audiologist General ) ( 3 credit hours ) Accreditation
ANFP - Certified Food Protection Professional General ) ( 3 credit hours ) Accreditation MD - Audiologist General ) ( 3 credit hours ) Accreditation OK - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
AR - Audiologist General ) ( 3 credit hours ) Accreditation MD - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation OK - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation
AR - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation MD - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation OK - Long Term Care Administrator General ) ( 0.75 credit hours ) Accreditation
AR - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation MD - Occupational Therapist General ) ( 3 credit hours ) Accreditation OK - Occupational Therapist General ) ( 3 credit hours ) Accreditation
AR - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MD - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation OK - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
AR - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation MD - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation OK - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
AR - Occupational Therapist General ) ( 3 credit hours ) Accreditation ME - Audiologist General ) ( 3 credit hours ) Accreditation OR - Audiologist General ) ( 3 credit hours ) Accreditation
AR - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation ME - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation OR - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
AR - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
ME - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation OR - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation
AR - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
ME - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation OR - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
AR - Registered Nurse General ) ( 3 credit hours ) Accreditation ME - Occupational Therapist General ) ( 3 credit hours ) Accreditation OR - Occupational Therapist General ) ( 3 credit hours ) Accreditation
AR - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation ME - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation OR - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
ASHA - Certificate of Clinical Competence - AUD General ) ( 3 credit hours ) Accreditation ME - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation OR - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
ASHA - Certificate of Clinical Competence - SLP General ) ( 3 credit hours ) Accreditation MI - Audiologist General ) ( 3 credit hours ) Accreditation OR - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
AZ - ALF Certified Manager General ) ( 0.75 credit hours ) Accreditation MI - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation OR - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
AZ - ALF Licensed Administrator General ) ( 0.75 credit hours ) Accreditation MI - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation PA - Audiologist General ) ( 3 credit hours ) Accreditation
AZ - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MI - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation PA - Licensed Dietitian-Nutritionist General ) ( 2.5 credit hours ) Accreditation
AZ - Occupational Therapist General ) ( 3 credit hours ) Accreditation MI - Registered Nurse General ) ( 3 credit hours ) Accreditation PA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
AZ - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MN - Audiologist General ) ( 3 credit hours ) Accreditation PA - Occupational Therapist General ) ( 3 credit hours ) Accreditation
AZ - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
MN - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation PA - Registered Nurse General ) ( 3 credit hours ) Accreditation
CA - Audiologist General ) ( 3 credit hours ) Accreditation MN - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation PA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
CA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MN - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation RI - Audiologist General ) ( 3 credit hours ) Accreditation
CA - Occupational Therapist General ) ( 3 credit hours ) Accreditation MN - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation RI - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
CA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MN - Occupational Therapist General ) ( 3 credit hours ) Accreditation RI - Licensed Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation
CA - Residential Care for the Elderly General ) ( 3 credit hours ) Accreditation MN - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation RI - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
CA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation MN - Registered Nurse General ) ( 3 credit hours ) Accreditation RI - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
CDR - Dietetic Technician Registered (DTR) General ) ( 2.5 credit hours ) Accreditation MN - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation RI - Occupational Therapist General ) ( 3 credit hours ) Accreditation
CDR - Registered Dietitian General ) ( 2.5 credit hours ) Accreditation MO - Audiologist General ) ( 3 credit hours ) Accreditation RI - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
CRRN - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation MO - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation RI - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
CT - Audiologist General ) ( 3 credit hours ) Accreditation MO - Occupational Therapist General ) ( 3 credit hours ) Accreditation RI - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
CT - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MO - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation RI - Registered Nurse General ) ( 3 credit hours ) Accreditation
CT - Occupational Therapist General ) ( 3 credit hours ) Accreditation MO - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
RI - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
CT - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MO - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
SC - ALF Community Residential Care Facility Administrator General ) ( 0.75 credit hours ) Accreditation
CT - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
MO - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation SC - Audiologist General ) ( 3 credit hours ) Accreditation
CT - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
MS - Audiologist General ) ( 3 credit hours ) Accreditation SC - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
CT - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation MS - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation SC - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
DC - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation MS - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation SC - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
DC - Licensed Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation MS - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation SC - Occupational Therapist General ) ( 3 credit hours ) Accreditation
DC - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MS - Occupational Therapist General ) ( 3 credit hours ) Accreditation SC - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
DC - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation MS - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation SC - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
DC - Occupational Therapist General ) ( 3 credit hours ) Accreditation MS - Physical Therapist General ) ( 3 credit hours ) Accreditation SC - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
DC - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MS - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation SC - Registered Nurse General ) ( 3 credit hours ) Accreditation
DC - Physical Therapist General ) ( 3 credit hours ) Accreditation MS - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation SC - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
DC - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation MT - Audiologist General ) ( 3 credit hours ) Accreditation SD - Audiologist General ) ( 3 credit hours ) Accreditation
DC - Registered Nurse General ) ( 3 credit hours ) Accreditation MT - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation SD - Licensed Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation
DE - Audiologist General ) ( 3 credit hours ) Accreditation MT - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation SD - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
DE - Certified Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation MT - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation SD - Occupational Therapist General ) ( 3 credit hours ) Accreditation
DE - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation MT - Occupational Therapist General ) ( 3 credit hours ) Accreditation SD - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
DE - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation MT - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation SD - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
DE - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation MT - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
TN - ACLF Administrator General ) ( 0.75 credit hours ) Accreditation
DE - Occupational Therapist General ) ( 3 credit hours ) Accreditation MT - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
TN - Audiologist General ) ( 3 credit hours ) Accreditation
DE - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation MT - Registered Nurse General ) ( 3 credit hours ) Accreditation TN - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
DE - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
MT - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation TN - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
DE - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
NBCOT - Certified Occupational Therapy Assistant (COTA) General ) ( 3 credit hours ) Accreditation TN - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
DE - Registered Nurse General ) ( 3 credit hours ) Accreditation NBCOT - Occupational Therapist Registered (OTR) General ) ( 3 credit hours ) Accreditation TN - Occupational Therapist General ) ( 3 credit hours ) Accreditation
DE - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NC - ALF Administrator General ) ( 0.75 credit hours ) Accreditation TN - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
FL - ALF Administrator General ) ( 0.75 credit hours ) Accreditation NC - ALF Supervisor in charge General ) ( 0.75 credit hours ) Accreditation TN - Physical Therapist General ) ( 3 credit hours ) Accreditation
FL - Audiologist General ) ( 3 credit hours ) Accreditation NC - Audiologist General ) ( 3 credit hours ) Accreditation TN - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation
FL - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NC - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation TN - Registered Nurse General ) ( 3 credit hours ) Accreditation
FL - Licensed Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation NC - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation TN - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
FL - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NC - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation TX - ALF Manager General ) ( 0.75 credit hours ) Accreditation
FL - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation NC - Occupational Therapist General ) ( 3 credit hours ) Accreditation TX - Audiologist General ) ( 3 credit hours ) Accreditation
FL - Massage Therapist General ) ( 3 credit hours ) Accreditation NC - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation TX - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
FL - Occupational Therapist General ) ( 3 credit hours ) Accreditation NC - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
TX - HCSSA Administrator General ) ( 3 credit hours ) Accreditation
FL - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NC - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
TX - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation
FL - Physical Therapist General ) ( 3 credit hours ) Accreditation NC - Registered Nurse General ) ( 3 credit hours ) Accreditation TX - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
FL - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation NC - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation TX - Nursing Facility Administrator General ) ( 0.75 credit hours ) Accreditation
FL - Registered Nurse General ) ( 3 credit hours ) Accreditation NCCAP - Activity Assistant Certified General ) ( 3 credit hours ) Accreditation TX - Occupational Therapist General ) ( 3 credit hours ) Accreditation
FL - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NCCAP - Activity Consultant Certified General ) ( 3 credit hours ) Accreditation TX - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
GA - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation NCCAP - Activity Director Certified General ) ( 3 credit hours ) Accreditation TX - Physical Therapist General ) ( 3 credit hours ) Accreditation
GA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NCCAP - Activity Director Provisionally Certified General ) ( 3 credit hours ) Accreditation TX - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation
GA - Occupational Therapist General ) ( 3 credit hours ) Accreditation NCCAP - Certified Activity Professional General ) ( 3 credit hours ) Accreditation TX - Registered Nurse General ) ( 3 credit hours ) Accreditation
GA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NCCDP - CDCM Certified Dementia Care Managment
    ( General )( 3 credit hours ) Accreditation
TX - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
GA - Physical Therapist General ) ( 3 credit hours ) Accreditation NCCDP - CDP Certified Dementia Practitioner
    ( General )( 3 credit hours ) Accreditation
UT - Audiologist General ) ( 3 credit hours ) Accreditation
GA - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation NCCDP - Certified Alzheimer's and Dementia Trainer
    ( General )( 3 credit hours ) Accreditation
UT - Health Facility Administrator General ) ( 0.75 credit hours ) Accreditation
IA - Audiologist General ) ( 3 credit hours ) Accreditation NCCDP - CFRDT Certified First Responder Dementia Trainer
    ( General )( 3 credit hours ) Accreditation
UT - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
IA - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NCTRC - Certified Therapeutic Recreation Specialist
    ( General )( 3 credit hours ) Accreditation
UT - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
IA - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation ND - Audiologist General ) ( 3 credit hours ) Accreditation UT - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
IA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation ND - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation VA - ALF Administrator General ) ( 0.75 credit hours ) Accreditation
IA - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation ND - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation VA - Audiologist General ) ( 3 credit hours ) Accreditation
IA - Occupational Therapist General ) ( 3 credit hours ) Accreditation ND - Licensed Registered Dietitian General ) ( 2.5 credit hours ) Accreditation VA - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
IA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation ND - Occupational Therapist General ) ( 3 credit hours ) Accreditation VA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
IA - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
ND - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation VA - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
IA - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
ND - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
VA - Occupational Therapist General ) ( 3 credit hours ) Accreditation
IA - Registered Nurse General ) ( 3 credit hours ) Accreditation ND - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
VA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
IA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation ND - Registered Nurse General ) ( 3 credit hours ) Accreditation VA - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
ID - ALF Administrator (RCFA) General ) ( 0.75 credit hours ) Accreditation ND - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation VA - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
ID - Audiologist General ) ( 3 credit hours ) Accreditation NE - Audiologist General ) ( 3 credit hours ) Accreditation VA - Registered Nurse General ) ( 3 credit hours ) Accreditation
ID - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation NE - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation VA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
ID - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NE - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation VT - Audiologist General ) ( 3 credit hours ) Accreditation
ID - Occupational Therapist General ) ( 3 credit hours ) Accreditation NE - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation VT - Certified Dietitian General ) ( 2.5 credit hours ) Accreditation
ID - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NE - Medical Nutrition Therapist General ) ( 2.5 credit hours ) Accreditation VT - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
ID - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
NE - Occupational Therapist General ) ( 3 credit hours ) Accreditation VT - Occupational Therapist General ) ( 3 credit hours ) Accreditation
ID - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
NE - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation VT - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
ID - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NE - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
VT - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
IL - Audiologist General ) ( 3 credit hours ) Accreditation NE - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
VT - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
IL - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NE - Registered Nurse General ) ( 3 credit hours ) Accreditation VT - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
IL - Licensed Dietitian Nutritionist General ) ( 2.5 credit hours ) Accreditation NE - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation WA - Audiologist General ) ( 3 credit hours ) Accreditation
IL - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NH - Audiologist General ) ( 3 credit hours ) Accreditation WA - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
IL - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation NH - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation WA - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
IL - Occupational Therapist General ) ( 3 credit hours ) Accreditation NH - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation WA - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
IL - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NH - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation WA - Occupational Therapist General ) ( 3 credit hours ) Accreditation
IL - Physical Therapist General ) ( 3 credit hours ) Accreditation NH - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation WA - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
IL - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation NH - Occupational Therapist General ) ( 3 credit hours ) Accreditation WA - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
IL - Registered Nurse General ) ( 3 credit hours ) Accreditation NH - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation WA - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
IL - Speech Language Pathology Assistant General ) ( 3 credit hours ) Accreditation NH - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
WA - Registered Nurse General ) ( 3 credit hours ) Accreditation
IL - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NH - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
WA - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
IN - Audiologist General ) ( 3 credit hours ) Accreditation NH - Registered Nurse General ) ( 3 credit hours ) Accreditation WI - Audiologist General ) ( 3 credit hours ) Accreditation
IN - Certified Dietitian General ) ( 2.5 credit hours ) Accreditation NH - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation WI - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
IN - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NJ - Audiologist General ) ( 3 credit hours ) Accreditation WI - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
IN - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NJ - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation WI - Occupational Therapist General ) ( 3 credit hours ) Accreditation
IN - Occupational Therapist General ) ( 3 credit hours ) Accreditation NJ - Health Officer General ) ( 0.75 credit hours ) Accreditation WI - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
IN - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NJ - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation WI - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
IN - Physical Therapist
    ( General )( 3 credit hours ) Accreditation
NJ - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation WI - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
IN - Physical Therapist Assistant
    ( General )( 3 credit hours ) Accreditation
NJ - Registered Nurse General ) ( 3 credit hours ) Accreditation WI - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
IN - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation NJ - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation WV - Audiologist General ) ( 3 credit hours ) Accreditation
KS - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NM - Audiologist General ) ( 3 credit hours ) Accreditation WV - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation
KS - Licensed Nursing Home Administrator
    ( General )( 3 credit hours ) Accreditation
NM - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation WV - Licensed Dietitian General ) ( 2.5 credit hours ) Accreditation
KS - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation NM - Licensed Dietitian/Nutritionist General ) ( 2.5 credit hours ) Accreditation WV - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
KS - Occupational Therapist General ) ( 3 credit hours ) Accreditation NM - Licensed Nursing Home Administrator Law ) ( 0.75 credit hours ) Accreditation WV - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
KS - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NM - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation WV - Occupational Therapist General ) ( 3 credit hours ) Accreditation
KS - Physical Therapist General ) ( 3 credit hours ) Accreditation NM - Occupational Therapist General ) ( 3 credit hours ) Accreditation WV - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
KS - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation NM - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation WV - Physical Therapist General ) ( 3 credit hours ) Accreditation
KS - Registered Nurse General ) ( 3 credit hours ) Accreditation NM - Registered Nurse General ) ( 3 credit hours ) Accreditation WV - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation
KY - Audiologist General ) ( 3 credit hours ) Accreditation NM - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation WV - Registered Nurse General ) ( 3 credit hours ) Accreditation
KY - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation NV - Audiologist General ) ( 3 credit hours ) Accreditation WV - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
KY - Licensed Dietitian/Certified Nutritionist General ) ( 2.5 credit hours ) Accreditation NV - Certified Rehabilitation Registered Nurse General ) ( 3 credit hours ) Accreditation WY - Audiologist General ) ( 3 credit hours ) Accreditation
KY - Licensed Dietitian/Certified Nutritionist General ) ( 2.5 credit hours ) Accreditation NV - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation WY - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation
KY - Licensed Nursing Home Administrator General ) ( 0.75 credit hours ) Accreditation NV - Long Term Care Administrators General ) ( 0.75 credit hours ) Accreditation WY - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation
KY - Licensed Practical Nurse General ) ( 3 credit hours ) Accreditation NV - Occupational Therapist General ) ( 3 credit hours ) Accreditation WY - Occupational Therapist General ) ( 3 credit hours ) Accreditation
KY - Occupational Therapist General ) ( 3 credit hours ) Accreditation NV - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation WY - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation
KY - Occupational Therapy Assistant General ) ( 3 credit hours ) Accreditation NV - Registered Nurse General ) ( 3 credit hours ) Accreditation WY - Registered Nurse General ) ( 3 credit hours ) Accreditation
KY - Physical Therapist General ) ( 3 credit hours ) Accreditation NV - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation WY - Speech-Language Pathologist General ) ( 3 credit hours ) Accreditation
KY - Physical Therapist Assistant General ) ( 3 credit hours ) Accreditation NY - Audiologist General ) ( 3 credit hours ) Accreditation
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